Service
OUR SERVICE
Customer Service
Our dedication to communication, transparency and going above and beyond for our customers, is entrenched within Goldstate Homes. We understand that building a home is one of the biggest investments people will make, so we work tirelessly ensure that the process is as seamless as possible.
As a home builder, we make the building experience enjoyable by exceeding our customers’ expectations and delivering quality homes with exceptional customer service.
Customer Experience
Our aim is to exceed our customers’ expectations and provide the exceptional customer service and quality. All our staff are obsessed with providing high quality service and building quality homes. We are committed to providing our customers with the best possible building experience and the best possible building outcome.
At Goldstate Homes our obsession with quality and service ensures that our customers satisfaction is at the centre of what we do and the driving force behind our company culture. Our passionate staff will guide and assist you throughout the entire build process, with the goal of exceeding our customers’ expectations.
Communication
We believe that communication is a crucial aspect of building a new home. At Goldstate Homes our staff understand the importance of communication and they consistently communicate with our customers throughout the entire building process. This includes providing regular updates on the progress of the build, as well as promptly addressing any questions that our customers may have.
Clear and consistent communication ensures that the final product exceeds our customers’ expectations and that the building process is stress free for our customers
Culture
Our company culture is defined by the set of values, beliefs, and behaviours that shape the way we operate, communicate, and interact with our customers. Goldstate Home’s company culture focuses on providing outstanding quality and outstanding service to our customers.
We are transparent and we take the time to listen to our customers and cater to our customers’ needs. We guide our valued customers through their build experience and provide regular updates and proactive communication throughout the entire processes.
